Terms & Conditions


Welcome to the J. V. Jewellers & Pawnbrokers website. By using the website, you are indicating that you accept and comply with the following terms and conditions of use. You agree that by accessing the site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the site and you must discontinue use immediately. Please read this information carefully before you engage in using our site or placing an order. Please also read our Privacy Policy to learn about details relating to information protection and your data privacy rights.

Website content

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights. Reproduction of this material is forbidden unless stated otherwise. You may not reproduce, republish, or exploit any material contained within this site; in doing so, it would be deemed a criminal offence. Page content is for your general use and may change without given notice.

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify our Customer Care team.

Website use

By using this website, you confirm that you are at least 18 years old. If you are under 18 years of age and accessing our services with the consent of a parent or guardian you may only browse our products, as purchases will be restricted to adults over the age of 18. When using the website, you agree that:

  • You will not use the website for illegal purposes and agree to use it in accordance with relevant laws and regulations.
  • You will not use the website in order to transmit computer viruses, misuse software, or anything else that is designed to disrupt site functionality.
  • You will not engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • You may not upload any material that is deemed offensive, aggressive in nature, or defamatory.
  • You may not attempt to impersonate another user or username.
  • You will not defraud or trick other users into supplying you with account or user details.
  • You will not attempt to delete copyright or trademark notices used on the site.
  • You will not attempt to bypass any measures of the site designed to prevent or restrict access to the site, or any portion of the site.

We may monitor user activity on the site and if we believe that any terms and conditions have been violated, we may investigate this and take necessary action.

Website liability

The content contained in this site is for your informational purposes only. We do not provide any guarantee regarding the accuracy of the material or content found on this website. This includes but is not limited to the colour and rendering of images, product descriptions, and product dimensions. By adhering to these terms and conditions you acknowledge that this site may contain errors or inaccurate information of which we are not liable for as permitted by law and regulations. Products shown within the website may not be actual size. If you have any concerns, you may contact us before placing an order.

We cannot guarantee that the website is free from viruses or any malicious material outside of our control. Therefore, you agree to use this site at your own risk and will take the necessary precautions. We will not take responsibility for any damage caused by harmful digital material and will not be held liable.

Third parties

Links to third parties or exterior websites that are not under our control may be contained on this site. We, however, cannot be held liable and cannot guarantee the legitimacy of these sites. It is your responsibility to read the terms and conditions and privacy policies contained on these third-party sites. We will not be responsible for any losses in connection to your use of these third–party sites.

Acceptance of your order

When you place an online order, you will enter into a contract with us once you have received an acceptance email. In some circumstances we may not be able to accept an order from you, this may be a result of listing errors, failure to meet the criteria of our terms and conditions, or stock unavailability. If we are unable to accept your order you will be notified by email as soon as possible. If you have any other questions about the occurrence of a situation like this, you may contact our Customer Care team.

Your contract rights

Your rights to end the contract will be subject to the item you have bought, when you choose to end the contract, and whether there are any errors or problems regarding the product in question. The contractual agreement of purchase made between the buyer and the seller will end immediately and you will be refunded in full for any product that you have not been provided when the following situations occur:

  • When we make a change or alteration to the product which you do not agree to.
  • When there is a risk that the item may be delayed due to uncontrollable circumstances.
  • When we inform you about an error in the description or price of the product.
  • When we suspend the product or notify you of a planned suspension of supply.

You have a legal right to end the contract due to a mistake that we are responsible for. Under the Consumer Contracts Regulations 2013, you also have 14 days to change your mind and receive a full refund. In a situation where you change your mind after placing an order you can cancel it at any point before we send a dispatch email. You will need to provide us with your order number and name and address. You can do this by contacting our Customer Care team. If you wish to return an item, it must be returned in the original condition along with the original packaging and delivery note. You can read more about our Returns Policy in our Delivery & Returns section. Please note that you are expected to read the conditions set out in the Returns & Delivery section and stay updated on any changes or alterations that we make.

Pricing Policy

The prices shown on this site are in pound sterling and include VAT where applicable. Prices are subject to change and any promotional offers, discounts, or sales may be removed or altered at any time. We aim to ensure that all prices listed on the website are accurate, however we may sometimes make errors. In a situation where an item is purchased for a price that is inaccurate, you will be contacted as soon as possible and given the option to cancel the order or repurchase at the correct price.

We accept payments by credit or debit card via our secure payment gateway.

Delivery Information

We aim to deliver your products as soon as possible; however, we cannot guarantee specific delivery dates. We ask that you allow up to five working days for delivery but cannot assure delivery any earlier than this. If you have any other concerns you may contact our Customer Care team.


By using this site, you agree that communication with us will mainly be electronic. All contracts, agreements, notices, and updates will be done electronically. You acknowledge that these electronic communications will meet any legal requirement for communications to be in writing.

These Terms and Conditions and any policies or operating rules posted by us on the site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision. These Terms and Conditions operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted the changes in any revised Terms and Conditions by your continued use of the site after the date such revised Terms and Conditions are posted.