Privacy Policy

1. Introduction

J. V. Jewellers & Pawnbrokers are committed to protecting your privacy. This Privacy Policy sets out the basis for how any personal information we collect from you, or that you provide to us, will be used and shared by us. This policy is designed to explain how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected to this site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the site after the date such revised Privacy Policy is posted.

2. What information do we use?

We collect the following information about our customers:

  • When using the site, we may automatically collect information about your device such as IP address, web browser information, time zone, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
  • This site may access basic Facebook account information including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.
  • We may also collect tracking data from third parties and exterior social media sites such as Facebook and Instagram.
  • When making a purchase we may collect personal information from you, including billing address, shipping address, payment detail, name, email address, date of birth, employment details, and phone number.
  • We may collect information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the site permission to access this information.

Please note the disclosure of some information is mandatory in order to effectively process orders and deliver customer satisfaction.

3. Collecting your personal information

We may collect personal information:

  • When you register on the site or sign up for our services.
  • If you contact us regarding a query or complaint.
  • Through product and purchase transactions to process orders.
  • Through marketing activities such as surveys and questionnaires.
  • Through third parties and public records if given permission to do so.

4. How we use your information

Your personal information may be used in the following ways to:

  • Manage your account.
  • Use for marketing related purposes such as surveys, newsletters, and targeted product advertisements. You may choose to opt out of such services at any time.
  • Provide you with the necessary information about products and services that is of interest to you and engage in effective communication.
  • Prevent fraud, risk, and potential criminal activities.
  • Enhance user experience and deliver effective customer satisfaction.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the site.
  • Email you regarding your account or order.
  • Enable user-to-user communications.

5. How we share your information

We will not sell your personal information, however, there may be circumstances in which we may share your personal information with:

  • Third parties to assist us to analyse and utilise consumer data. This will include using Google
  • Analytics to understand how our consumers engage with the site, and to monitor purchase information.
  • Delivery partners.
  • Law enforcement, legal, and regulatory bodies if required to do so.
  • Third party services such as payment providers, hosting services, and marketing assistance.
  • Business partners, to offer services and promotions.

If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs. If we reorganise or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

6. Data Retention

When you place an order through the site, we will retain order information for our records. We may also retain any personal, demographic, or financial information that you have provided us until it is deemed unnecessary.

7. Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customise the site and improve your experience, employ targeted advertising and gain statistical insight into user behaviour. When you access the site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

We may use third-party software to serve ads on the site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimise your online experience with us. We utilise a cart abandonment cookie to inform us when users have not followed through with a purchase. This information can then be used to inform ads through consumer retargeting. We will also use information to inform ads and target consumers on social media sites such as Facebook and Instagram.

Website Analytics

We may also partner with selected third-party vendors such as Google Analytics to allow tracking technologies and remarketing services on the site through the use of first-party cookies and third-party cookies, to, among other things, analyse and track users’ use of the site, gain statistical insights into user behaviour, and determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor.

8. Your rights

Data protection laws give you the rights as set out below. If you would like more information about your data privacy rights, you may contact us directly.

Right to be informed: You have the right to be informed about the use and collection of your data.

Right to access your personal information: You have the right to access or request to view your personal information held in our database.

Right to rectify: You may ask us to rectify or update inaccurate personal information that we hold about you.

Right to withdraw consent: If you have given us consent to use your personal information for any purpose, you may withdraw consent at any time.

Right to data portability: You may request any information that we hold about you for your own personal use.

Right to erasure: We will delete your personal information if you request it.

Right to restrict processes: You may request that we restrict the personal information that we use about you.

Right to object: You may object to our processing of your data and have a right to stop us from utilising it for direct marketing purposes.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information. If you have any concerns or questions about the information set out in this Privacy Policy, you may contact us directly.

Last Updated: 02/12/2020